Frequently Asked Questions
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Frequently Asked Questions

Under the 2015 Legislative Decree, all sales from the sale of used software are legal and valid, provided they are both OEM and digital licenses. You can read detailed information here.

For the audits, it is sufficient if the licenses are retail and postpaid, retail product keys are considered valid.

At the latest 15 minutes after you have paid for your order, we will send it together with the assembly instructions to the email address you provided in the invoice details.

Yes, all products are sent with an invoice.

Our WhatsApp support line before and after the installation offers a 24/7 service for all your questions and problems.

It is sufficient to trigger the error that you received from our WhatsApp support line with your order number. Our support team will solve your problem as soon as possible.

Payment Options

You can easily make your payments using the secure bank / credit card payment method available in Payment Options.

You can pay by Money Order / Eft option while creating your order. Simply tell us your payment with your order number and your first and last name. After your payment has been confirmed, we will send your product key together with the installation instructions to your email address within 15 minutes at the latest.

You can pay from the payment options through your mobile operator using Mobile Payment.

Credit card security is mainly guaranteed by 3D Secure (encrypted confirmation). With the 256-bit SSL encryption technology, information is encrypted and transmitted to your bank and access by third parties is prevented. In the transactions that you carry out in a secure environment, no institution / organization or third party can access your data, except you and the bank that assigned the credit card to you. The credit card transaction page transmits the card information directly to the bank’s cash register system and the customer is informed of the transaction result. Credit card information is not transmitted via email or similar methods. It is not possible to access your information, including our company employees.